FAQ

How long do custom orders take?

4-6 weeks from the time your order is placed. Customs may take a little longer during the holiday season. Customs include all Mothers Jewelry. 

When can I place a custom order?

Custom Orders including Mothers Jewelry open on the 3rd of each month at Noon and close as soon as I fill up. I hand make each order myself so I can only take a limited amount of custom orders each month. I recommend placing your order on the 3rd or 4th just to be safe. Sometimes I may fill up on the first day!

What is your jewelry made of?

Any electroformed pieces you see, gold or rhodium, are made first in a copper base. This helps to keep the cost down and is also an amazing metal to work with. All pieces are them plated with a silver barrier. Then the heaviest plating available of 14K Gold or Rhodium is added to finish the piece. Most plated jewelry is 1 micron of plating or less. We plate with 3.5 microns! 

Can I shower with my jewelry on?

I recommend removing all metal pieces while showering. You can absolutely shower with your Silk neckalces on if you wish. All plated jewelry can be worn down quicker with constant exposure to soaps and chemicals. If you want your plated jewelry to last as long as possible, you should take it off when showering, washing hands and applying any oils/lotions. This includes hand sanitizer which does have chemicals and alcohols that will break down the plated metals as well. 

How long does shipping take?

Standard shipping takes 1-5 days depending on where you live. I process and ship ready made orders within 1-3 business days. Custom orders are shipped after piece is made (4-6 weeks). You can upgrade your shipping at checkout. 

Do you offer refunds?

I offer store credit for any jewelry that is returned within 14 days of ordering. We do not offer full refunds. Each item is one of a kind and handmade. Please read all descriptions before placing your order to avoid any need to return. All custom orders are final.

Do you pay for return shipping?

Customer is responsible for return shipping.

Can you resize rings?

Only sterling silver rings can be resized to a larger size. Electroformed rings can not be resized.