Standard US shipping takes 1-7 days
Ready made orders ship within 1-3 business days
Custom orders are shipped after piece is made, 5-7 weeks
You can upgrade your shipping at checkout
You will always receive a notification when your order is shipped
We are not responsible if a package is lost or delayed during shipment.
We do not offer compensation for errors made by the post office or by the buyer at check-out
International Customers are responsible for choosing the shipping options that best suit their shipping needs at checkout.
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
We are happy to repair your cord necklaces! Click here for details.
We offer free repairs** on our jewelry within 90 days of purchase with proof of purchase to reference purchase date.
** Please note that gold/rhodium rings are made durable and to last, but we are unable to repair broken rings. A broken ring will require a complete redesign and recreate and customers will be responsible for the cost of a new ring.
We offer store credit for any jewelry that is returned within 7 days of ordering. We do not offer full refunds. Each item is one of a kind and handmade. Please read all descriptions before placing your order to avoid any need to return.
ALL CUSTOM ORDERS ARE FINAL INCLUDING ALL MOTHERS JEWELRY
**Customer is responsible for return shipping costs, unless there was a mistake made on our part, then we will send you a return label***